Operations leadership built from decades of executive experience.
Founder & Fractional COO
Jim Firenze
OpsEdge Consulting is led by a seasoned operations executive with extensive leadership experience across legal services, IT and technology environments, customer experience organizations, fitness and service-based businesses, small business operations, and multi-office and distributed organizations.
Jim's career spans operations leadership, corporate compliance, process development, team performance optimization, multi-location business management, financial oversight and cost reduction, automation development, KPI dashboard design, customer experience improvement, HR operational systems, workflow standardization, executive-level reporting, and culture and accountability implementation.
OpsEdge exists for one reason: to give small and mid-sized businesses access to executive-level operational leadership without the cost of a full-time COO — and to actually build the systems, not just recommend them.
- · Process design
- · SOP development
- · Workflow automation
- · KPI dashboards
- · Team accountability
- · Operational efficiency
- · Cost reduction
- · Compliance support
- · Multi-location operations
- · Business infrastructure
Why fractional?
A full-time COO at a $2M business is overkill — and unaffordable. But the operational problems a COO solves don't shrink with company size; they grow.
A fractional COO gives you executive-level operational leadership for a fraction of the cost, with one important difference: an outside operator brings systems and discipline from across many businesses, not just one.
OpsEdge embeds with your leadership team, builds the infrastructure your business needs to scale, and stays only as long as you need.